• Reservation - check in is minimum 40 minutes prior to each tour departure. Individuals may be considered a “no-show” and their seats resold if they have not checked in 40 minutes prior to departure.
  • Cancellation Period
    • Classic & Adventure Whale Watching Tour​ - groups of 1-4 persons 48hrs, 5-9 persons 10 days, 10+ persons 30 days, private tours minimum 30 days.
    • Classic & Adventure Whale Plane Package - groups of 1-9 persons 10 days, 10+ persons, 30 days, private tours minimun 30 days. 
    • No shows are charged full price.
  • Whales - No guarantees regarding whales or wildlife. During peak season whales are encountered on 90% or more of tours. 
  • Weather - Tours operate rain or shine. If tour is cancelled a full refund will be processed if unable to reschedule.
  • Flights - If traveling via Whale Plane Package and the flight is cancelled, tour and flight will be refunded if unable to reschedule. No refunds for missed flights.
  • Ferry  - No refunds for a missed ferry. If ferry is cancelled a refund will be applicable.
  • Discounts - Please bring proof of eligibility for any discounts.