Reservation - check in is minimum 40 minutes prior to each tour departure. Individuals may be considered a “no-show” and their seats resold if they have not checked in 40 minutes prior to departure.
Whales - No guarantees regarding whales or wildlife. During peak season whales are encountered on 90% or more of tours.
Weather - Tours operate rain or shine. If tour is cancelled a full refund will be processed if unable to reschedule.
Flights - If traveling via Whale Plane Package and the flight is cancelled, tour and flight will be refunded if unable to reschedule. No refunds for missed flights.
Ferry - No refunds for a missed ferry. If ferry is cancelled a refund will be applicable.
Discounts - Please bring proof of eligibility for any discounts.